Request account and data deletion

Casper Youth Hub Void Outreach Inc. Last updated April 30, 2026

Casper Youth Hub is operated by Void Outreach Inc. This page explains how youth, parents, caregivers, staff, and volunteers can request deletion of a Casper Youth Hub account and associated app data.

Email confirmation is required before deletion. We will not delete an account from a first message alone. After you send a request, we will reply to the email address on the account or another verified contact method and ask you to confirm the deletion request.

How to request deletion

Email privacy@casperyouthhub.org with the subject line "Casper Youth Hub account deletion request".
Include your full name, the email or phone number used for the account, and whether you are a youth, parent/caregiver, staff member, or volunteer.
If you are requesting deletion for a youth account, tell us the youth's name and your relationship to the youth.
Watch for our confirmation email. We will verify your authority to request deletion and ask you to confirm before we delete or de-identify account data.

What we delete

After confirmation, we delete or de-identify data that is not needed for legal, safety, grant-compliance, or audit reasons. This may include:

Mobile app account linkage and login-related profile fields we control
Parent, caregiver, youth, staff, or volunteer contact details, where no retention rule requires keeping them
Profile photos and optional profile details
Mobile device push notification tokens
Optional survey responses, preferences, and non-required profile answers

What we may keep

Some records may need to be kept for a limited period because Casper Youth Hub works with minors, safety-sensitive records, parental consent, and nonprofit compliance. When we must keep a record, we limit access and keep only what is needed.

Data type	Retention after confirmed deletion request
Parental consent evidence and signed policy versions	Up to seven years for legal and audit requirements
Incident, suspension, safety, custody, and mandated-reporter records	Up to seven years, or longer if required by law or an active safety matter
Attendance, check-in, check-out, and geofence event records	Up to thirteen months unless tied to a safety, grant, or legal record
Audit logs showing who accessed or changed records	Up to seven years
Financial or payment processor records, if any	As required by the processor, tax rules, or legal compliance
Aggregate reports	May be kept permanently if they do not identify a person or household

Timing

We aim to complete confirmed deletion requests within 10 business days. If we need more information to verify the request, the timeline starts after verification and email confirmation are complete.

Questions

If you have questions about this process, email privacy@casperyouthhub.org.